Terms and Conditions

General Conditions of Order

DO NOT USE PRODUCTS SOLD BY Altera AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS.

Products sold by Altera are not authorized for use as critical components in life support devices or systems. A critical component is any component of a life support device or system whose failure to perform can be reasonably expected to cause the failure of the life support device or system, or to affect its safety or effectiveness. Any attempt to purchase any Altera product for that purpose is null and void and Altera accepts no liability whatsoever in contract, tort or otherwise whether or not resulting from our or our employees' negligence or failure to detect an improper purchase.

All orders submitted through the Altera Web site are specifically subject to all the terms and conditions contained herein. No change, alteration, deletion or modification of any of these terms and conditions is permitted. No person is authorized to accept, confirm or vary these terms and conditions including all representations and warranties unless they have been posted on this Web site. All terms are specifically and exclusively subject to interpretation under the US Uniform Commercial Code and all claims or disputes shall be interpreted according to Minnesota law and subject to jurisdiction in Minnesota state or federal courts at the exclusion of any other choice of law or choice of jurisdiction, including the UN Convention on the International Sale of Goods (CISG).

Orders placed on forms deviating from these terms and conditions will be accepted on the basis that Altera Terms and Conditions will prevail.

Technical Assistance and Design Support Services — Disclaimer of Warranties; Release of Claims

Altera offers its Technical Assistance and Design Support Services as a convenience to Altera customers. Altera Technical Assistance and Design Support Services personnel strive to provide useful information regarding Altera products. ALTERA DOES NOT GUARANTEE THAT ANY INFORMATION OR RECOMMENDATION PROVIDED IS ACCURATE, COMPLETE, OR CORRECT, AND ALTERA SHALL HAVE NO RESPONSIBILITY OR LIABILITY WHATSOEVER IN CONNECTION WITH ANY INFORMATION OR RECOMMENDATION PROVIDED, OR THE CUSTOMER'S RELIANCE ON SUCH INFORMATION OR RECOMMENDATION. THE CUSTOMER IS SOLELY RESPONSIBLE FOR ANALYZING AND DETERMINING THE APPROPRIATENESS OF ANY INFORMATION OR RECOMMENDATION PROVIDED BY ALTERA TECHNICAL ASSISTANCE AND DESIGN SUPPORT SERVICES PERSONNEL, AND ANY RELIANCE ON SUCH INFORMATION OR RECOMMENDATION IS AT THE CUSTOMER'S SOLE RISK AND DISCRETION. ACCORDINGLY, THE CUSTOMER SHALL RELEASE AND HOLD ALTERA HARMLESS FROM AND AGAINST ANY AND ALL LOSS, LIABILITY, AND DAMAGE INCURRED BY THE CUSTOMER OR ANY THIRD PARTY AS A RESULT OF ANY INFORMATION OR RECOMMENDATION PROVIDED TO THE CUSTOMER OR THE CUSTOMER'S RELIANCE ON SUCH INFORMATION OR RECOMMENDATION.

General Disclaimer of Warranties; Limitation of Liability

ALTERA MAKES NO WARRANTY, EITHER EXPRESSED OR IMPLIED WITH RESPECT TO ANY PRODUCT, AND SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WARRANTIES FOR MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR ANY PARTICULAR PURPOSE. ALTERA'S SOLE OBLIGATION AND LIABILITY FOR PRODUCT DEFECTS SHALL BE, AT ALTERA'S OPTION, TO REPLACE SUCH DEFECTIVE PRODUCT OR REFUND TO CUSTOMER THE AMOUNT PAID BY CUSTOMER THEREFORE. IN NO EVENT SHALL ALTERA'S LIABILITY EXCEED THE BUYER'S PURCHASE PRICE.

The foregoing remedy shall be subject to buyer's written notification of defect and return of the defective product within ninety (90) days of purchase. The foregoing remedy does not apply to products that have been subjected to misuse (including without limitation static discharge), neglect, accident or modification, or to products that have been soldered or altered during assembly, or are otherwise not capable of being tested.

IN NO EVENT SHALL ALTERA BE LIABLE TO THE BUYER OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST SAVINGS, OR LOSS OF BUSINESS OPPORTUNITY) ARISING OUT OF OR RELATING TO ANY PRODUCT OR SERVICE PROVIDED OR TO BE PROVIDED BY ALTERA, OR THE USE OR INABILITY TO USE THE SAME, EVEN IF ALTERA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Infringement Disclaimer

Notwithstanding section 2-312 of any applicable version of the Uniform Commercial Code or any other similar law, or any purchase order term, other contractual provision or the like from the buyer, Altera: (i) expressly disclaims any and all warranties against third party claims for infringement or the like, and (ii) shall have no obligation of any kind to the buyer for claims brought by third parties against the buyer for infringement or the like arising out of or in any way related to product purchased by the buyer from Altera.

How to Order

By Internet: www.buyaltera.com

Order Online 24-hours a day, 7 days a week, 365 days a year. Internet orders entered after 7:00pm CT will be promptly processed and shipped the next business day.

International customers please see International Orders for additional information.

Prices/Quantities

Altera makes every effort to present current and accurate pricing on its Web site. However, prices are subject to change without notice and quantities may be limited. All orders are subject to current pricing at time of acceptance by Altera. No trade in other currencies will be accepted.

Shipment

Altera's warehouse is open and staffed Monday through Friday 7:30am to 7:00pm Central Time (US), subject to holidays. Orders are shipped only on these business days. Orders and correspondence received on Saturday and Sunday will be addressed/shipped on the following Monday and included in that day's business.

Altera's Cut-off times for Same-Day Shipment, Monday - Friday, are as follows:

Orders entered by 6:00pm CT - All USPS options (Express Mail, delayed 1 day)

Orders entered by 6:00pm CT - All DHL options * NEW *

Orders entered by 7:00pm CT - FedEx ground

Orders entered by 7:00pm CT - All UPS air and surface options; All FedEx air options

Shipping Charges

Shipping or freight charges and insurance will be paid by the customer. All sales are made FOB point (as defined by the INCOTERMS 2000) in Thief River Falls, MN, USA. Shipping or freight charges from Altera's warehouse in Thief River Falls, MN are prepaid and added to the invoice, billed collect or billed to a 3rd party. Shipping Cost Estimator

Handling Charge

A $5.00 handling charge applies to all orders less than $25.00. This fee will be waived on orders of $25.00 or more.
A $6.00 processing fee will be applied to all International orders, excluding Canada.

Sales Tax

Sales tax is charged on shipments in most states that have a sales tax, unless we have your resale certificate. Fax your certificate and your customer number to 218-681-0210, Attention: Sales Tax.
Digi-Key Sales Tax Exemption Certificates - FAQs; Access State Tax Forms

Payment

Altera offers the following payment options:

For United States customers we offer MasterCard, VISA, American Express, and Discover.

For Canadian customers we offer all of the above payment options.

For International customers see International Orders.

Out of Stock

Credit card items not available for immediate shipment will be shipped as they become available. Items not available at the end of 30 days will be cancelled. The number of backorder days may be extended beyond 30 days at customer's request.

International Orders

In addition to the United States and its territories, Altera accepts international orders. All orders of international origin are exported from the US in accordance with the Export Administration Regulations. Diversion contrary to US Law is prohibited. An additional handling charge of $6.00 will be included for processing and invoicing. All duties and taxes will be the responsibility of the customer.

Payment options for International customers: MasterCard, VISA, American Express, and Discover.

Customer Service

Voice: 1-888-671-1721 (US & Canada) or 218-681-0210
Fax: 218-681-0210
Internet: Customer Service Internet Contact Forms
Mail: Altera Corporation • Attn: Customer Service • P.O. Box 409 • Thief River Falls, MN 56701-0409

A friendly, competent staff of Customer Service Representatives are available Monday through Friday from 7:30am to 7:00pm CT (Central Time) to assist you. Please have your sales order or invoice number available when you call.

Freight Damage

If you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact. Please contact a Altera Customer Service representative immediately to initiate a claim. (See Customer Service)

Return Policy

Altera accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option.

To facilitate processing of returned merchandise:

Please contact a Customer Service representative to obtain an RMA (Returned Merchandise Authorization) number prior to returning product. See Customer Service for contact information.

All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return.

Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be accepted.

Returned merchandise must be in original packaging and in resalable condition.

Parts returned due to customer error may be subject to a restocking charge. "Not-In Catalog Items" and parts specified as "Non-Cancelable/Non-Returnable" at time of quote or sale are not returnable.

Defective merchandise may be returned within 90 days of the original invoice date and need not be in original packaging.

Environmental Note

Based on our commitment to the environment and you, our valued customer, we are now using Geami, a 100% recyclable packaging product. Both the outer and the inner tissue can be put in your newspaper bin for recycling.

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