Digi-Key Ordering FAQs

1.  How Do I Place An Order?

By Internet:  ca.digikey.com.  Order Online 24-hours a day, 7 days a week, 365 days a year. Digi-Key's Top Rated Web site receives hundreds-of-thousands of orders each year. If you require assistance real-time "Online Chat" support is available 24-hours a day, 7 days a week, 365 days a year. Internet orders entered after 8:00pm CT will be promptly processed and shipped the next business day.

By Telephone:  800-344-4539 (US & Canada) or 218-681-6674.  Our friendly sales representatives are available to serve you 24-hours a day, 7 days a week, 365 days a year. Bilingual (French/English) sales representatives are available 7:30am to 5:00pm CT. For most efficient service, please have ready a list of quantities and part numbers and, if paying by credit card, your MasterCard, VISA or American Express.

Note: Calls may be recorded or monitored for quality and training purposes.

By Fax:  218-681-3380.  Digi-Key's fax lines can be accessed 24 hours a day, 7 days a week, 365 days a year. Fax orders entered after 8:00pm CT will be processed and shipped the next business day. Please include your daytime telephone and/or your email address in case we have any questions about your order.

By Mail:  Send Your Orders To:
Digi-Key Corporation
701 Brooks Avenue South
PO Box 677
Thief River Falls MN 56701-0677
USA

See our International Page for more information on shipments to locations outside of Canada.

2.  When Can I Expect Shipment?  Digi-Key's warehouse is open and staffed Monday through Friday 7:30am to 9:00pm Central Time (US), subject to holidays. Orders are shipped only on these business days. Orders and correspondence received on Saturday and Sunday will be addressed/shipped on the following Monday and included in that day's business.

Digi-Key's Cut-off times for Same-Day Shipment, Monday - Friday, are as follows:

• Orders purchased in Canadian currency and entered by 8:00pm CT will be shipped prepaid for next day delivery via UPS Express to most provinces.

3.  How Do I Contact Customer Service?  

Voice:  1-800-858-3616 (US & Canada) or 218-681-6674. A friendly, competent staff of Customer Service Representatives are available to serve you 24-hours a day, 7 days a week, 365 days a year. Please have your sales order or invoice number available when you call.

Fax:  218-681-3380

Internet:  Internet Contact Forms - Customer Service Department

Mail:  Digi-Key Corporation • Attn: Customer Service • P.O. Box 677 • Thief River Falls, MN 56701-0677

4.  What If I Receive Duplicate Mailings?  If you receive more than one catalogue with the same name and address, please return the labels to Digi-Key and pass the catalogue along to a friend. Also, if you do not require multiple copies to the same company address, contact a sales representative to verify and modify your mailing information. A forms based communications method to add, delete or modify mailing, shipping or billing information is available via the Internet. (Receive, Remove, Change of Address) Please note service opt-out options located on these forms. Alternatively, you may mail, telephone or fax Digi-Key your request.

5.  Is Digi-Key ISO 9001:2000 Certified?  Digi-Key's operations from order entry through shipping have been fully ISO certified since March 17, 1994 and are recertified on an annual basis. View more information about Digi-Key's:  Quality Statement; ISO Certificate of Registration (pdf, 1.07MB).