Digi-Key Ordering FAQs

1.  How Do I Place An Order?

By Internet:  es.digikey.com.  Order Online 24-hours a day, 7 days a week, 365 days a year. Digi-Key's Top Rated Web site receives hundreds-of-thousands of orders each year. Internet orders entered after 8:00pm Central Time - USA (3:00am CEST) will be promptly processed and shipped the next business day.

By Telephone:  Freephone 900-983-183; Toll +31 (0)53-484-9584.  Our friendly sales representatives are available to serve you from Monday through Friday 9:00am to 6:00pm CEST. For most efficient service, please have ready a list of quantities and part numbers and, if paying by credit card, your MasterCard and VISA.

Note: Calls may be recorded or monitored for quality and training purposes.

By Fax:  +31 (0)53-484-9583.  Digi-Key's fax lines can be accessed 24 hours a day, 7 days a week, 365 days a year. Fax orders received Monday through Friday, after 8:00pm Central Time - USA (3:00am CEST), will be processed and shipped the next business day. Please include your daytime telephone and/or your email address in case we have any questions about your order.

By Mail:  Send Your Orders To:
Digi-Key Corporation
Attn: ES Customer Service
P.O. Box 52
7500 AB Enschede, Netherlands

See our International Page for more information on shipments to locations outside of Spain.

2.  When Can I Expect Shipment?  Orders received and processed Monday through Friday, prior to 8:00pm Central Time - USA (3:00am CEST), will be shipped the same day with the exception of US holidays. Orders and correspondence received on Saturday and Sunday will be addressed/shipped on the following Monday and included in that day's business.

Digi-Key's cut-off time for same-day shipment is 8:00pm Central Time - USA (3:00am CEST).

All orders are shipped from Digi-Key's US Product Distribution Center. All duties are prepaid by Digi-Key. Orders are exported in accordance with US Export Administration Regulations. Diversion contrary to US Law is prohibited.

All Digi-Key Portugal orders will be shipped via UPS (United Parcel Service) Express Air for delivery within 1-3 days (delivery time dependent on final destination).

* Delivery is subject to deviations resulting from holidays or carrier issues.
* Orders with special instructions written in Spanish may cause delay in shipping.

US Holidays are as follows:
New Years Day	January 1st
Memorial Day	Last Monday of May
Independence Day	July 4th
Labor Day	First Monday of September
Thanksgiving Day	4th Thursday of November
Christmas Day	December 25th

3.  How Do I Contact Customer Service?  

Voice:  Freephone 900-983-183; Toll +31 (0)53-484-9584. A friendly, competent staff of Customer Service Representatives are available to assist you from Monday through Friday 9:00am to 6:00pm CEST. Please have your sales order or invoice number available when you call.

Fax:  +31 (0)53-484-9583

Internet:  Internet Contact Forms - Customer Service Department

Mail:  Digi-Key Corporation • Attn: ES Customer Service • P.O. Box 52 • 7500 AB Enschede • Netherlands

4.  What If I Receive Duplicate Mailings?  If you receive more than one catalogue with the same name and address, please return the labels to Digi-Key and pass the catalogue along to a friend. Also, if you do not require multiple copies to the same company address, contact a sales representative to verify and modify your mailing information. A forms based communications method to add, delete or modify mailing, shipping or billing information is available via the Internet. (Receive, Remove, Change of Address) Please note service opt-out options located on these forms. Alternatively, you may mail, telephone or fax Digi-Key your request.

5.  Is Digi-Key ISO 9001:2000 Certified?  Digi-Key's operations from order entry through shipping have been fully ISO certified since March 17, 1994 and are recertified on an annual basis. View more information about Digi-Key's:  Quality Statement; ISO Certificate of Registration (pdf, 1.07MB).