Digi-Key Ordering FAQs
1. How Do I Place An Order?
By Internet: www.digikey.com. Order Online 24-hours a day, 7 days a week, 365 days a year. Digi-Key's Top Rated Web site receives hundreds-of-thousands of orders each year. If you require assistance real-time "Online Chat" support is available 24 hours except Saturday 6:00am CDT— Sunday 6:00pm CT. Internet orders entered after 8:00pm CT will be promptly processed and shipped the next business day.
By Telephone: 800-344-4539 (US & Canada) or 218-681-6674. Our friendly sales representatives are available to serve you from Sunday at 6:00pm until Saturday at 6:00am CT (Central Time). For most efficient service, please have ready a list of quantities and part numbers and, if paying by credit card, your MasterCard, VISA, American Express or Discover card.
Note: Calls may be recorded or monitored for quality and training purposes.
By Fax: 218-681-3380. Digi-Key Fax lines can be accessed 24-hours a day, 7-days a week, 365-days a year. Depending on the shipping method, fax orders will be processed and shipped according to the "Orders entered by" times listed under Shipment. Orders received after these cutoff times will be processed and shipped the next business day. Please include your daytime telephone number and/or email address in case we have any questions about your order.
By Mail: Send Your Orders To:
Digi-Key Corporation
701 Brooks Avenue South
PO Box 677
Thief River Falls MN 56701-0677
USAInternational customers, please see International Orders for additional information.
2. When Can I Expect Shipment? Digi-Key's warehouse is open and staffed Monday through Friday 7:30am to 9:00pm Central Time (US), subject to holidays. Orders are shipped only on these business days. Orders and correspondence received on Saturday and Sunday will be addressed/shipped on the following Monday and included in that day's business.
Digi-Key's Cut-off times for Same-Day Shipment, Monday - Friday, are as follows:
- Orders entered by 6:00pm CT - All USPS options (Express Mail, delayed 1 day)
- Orders entered by 6:00pm CT - All DHL options
- Orders entered by 7:00pm CT - FedEx ground
- Orders entered by 8:00pm CT - All UPS air and surface options; All FedEx air options
3. How Do I Contact Customer Service?
Voice: 1-800-858-3616 (US & Canada) or 218-681-6674. A friendly, competent staff of Customer Service Representatives are available from Sunday at 6:00pm until Saturday at 6:00am CT (Central Time) to assist you. Please have your sales order or invoice number available when you call.
Fax: 218-681-3380
Internet: Internet Contact Forms - Customer Service Department
Mail: Digi-Key Corporation • Attn: Customer Service • P.O. Box 677 • Thief River Falls, MN 56701-0677
4. What If I Receive Duplicate Mailings? If you receive more than one catalog with the same name and address, please return the labels to Digi-Key and pass the catalog along to a friend. Also, if you do not require multiple copies to the same company address, contact a sales representative to verify and modify your mailing information. A forms based communications method to add, delete or modify mailing, shipping or billing information is available via the Internet. (Receive, Remove, Change of Address) Please note service opt-out options located on these forms. Alternatively, you may mail, telephone or fax Digi-Key your request.
5. Is Digi-Key ISO 9001:2000 Certified? Digi-Key's operations from order entry through shipping have been fully ISO certified since March 17, 1994 and are recertified on an annual basis. View more information about Digi-Key's: Quality Statement; ISO Certificate of Registration (pdf, 1.07MB).
